HRO EXTENDED WARRANTY
PROGRAM
Terms and
Conditions
The Optional Extended Warranty Program extends
the original manufacturers limited warranty on Amateur Radio Product but not for
attendant accessories (i.e., batteries, microphones, external speakers,
chargers, etc.). The buyer selects a coverage period of one (1) or two (2) additional years. The
limitations, exceptions, and exclusions of the original manufacturer’s warranty
apply during the extension period.
The HRO Extended Warranty Program must be
purchased within thirty (30) days of the date the eligible product(s) were
purchased. Verification that the Extended Warranty Program was purchased,
product purchase date and serial numbers may be required of Buyer.
The HRO Extended Warranty is only available on
items purchased by the original Buyer of such
products.
Neither the benefits nor coverage of this
program are assignable or transferable.
The HRO Extended Warranty Program is provided
for Amateur Radio product, which fail as a result of defects in material or
workmanship for the applicable extended warranty coverage period. In
addition
to the exclusions from coverage stated in
original manufacturers warranty, the Extended warranty program does not cover:
a) new feature or function upgrades available
as a result of advance
in the
state-of–the-art,
b) tuning, adjusting, or aligning of the
transceiver unless required as a part of a covered repair,
c) separately contracted, dealer provided,
add-on services (i.e., pickup
and delivery, installation services, on-site
service, etc.), or any other additional services of a dealer or third
party.
HRO will cover ground transportation out-bound
from our store or specified repair facility or any other authorized HRO Warranty
Service Center or service agent for all repairs covered under the Extended
Warranty Program. It is the responsibility of the warrantee to cover all
in-bound costs for product evaluation during the HRO Extended Warranty
period.
As a courtesy to our Extended Warranty
Customers, HRO will attempt to improve the cosmetic appearance of all covered
returns by cleaning the radio and replacing minor cosmetic parts during the
Extended Warranty period.
Products covered by the HRO Extended Warranty
Program may be returned to the any one of HRO’s twelve store locations for
repairs during the Extended Warranty period. This period begins after the original
manufacturers 1 year warranty has expired.
NOTE: All warranty claims are to be filed with
the manufacturer during the first year. This is the typical period of warranty
for Amateur Radio product. The HRO Extended Warranty program starts at the
conclusion of the new product warranty period of typically 1 year.
All HRO Extended Warranty claims must be
processed by HRO directly via any one of our many store locations. Proof of
Extended Warranty may be required and will be defined specifically via your
Sales Receipt/Invoice on each product covered under the HRO Extended Warranty
program.
You may direct questions concerning the HRO Extended
Warranty program to any of our claims specialists at any of our many store
locations.
