Easy Ordering

In addition to our SECURE on line ORDERING service, six toll-free 800 numbers are available for orders. They are located throughout the United States. This provides personnel at one location or another to answer your questions for extended hours Monday through Saturday. You will find the same low prices at all locations and, thanks to computers, we have the stock levels of all locations available to each salesperson for estimates of availability and delivery.

Shipments are made from any of our 12 locations that has the particular items you need in stock. In most cases, the shipment will be made from the location nearest you (if stock is available). HRO is trying to provide the quickest shipments in the industry using these methods.

California customers can now order using a toll-free number. The number is 800-854-6046. It is no longer necessary for California customers to pay for the phone call.

Sales Tax

State and Local laws require us to collect and remit State sales/use tax on orders shipped from any of our 12 locations INTO Arizona, California, Colorado, Georgia, or Virginia.

You will find that this small extra charge will be more than overcome by the convenience of the largest ham radio inventories in the United States. You will also find courteous and knowledgeable salespeople to assist you. We think you will find HRO to be the company you want backing you when it comes to dealing with any problems you might have with manufacturers or shipping companies.

Phone Orders

To place a phone order using a credit card, please have the following information available if you are a first-time caller or have not made a recent purchase from HRO. We will ask for your callsign (if any), credit card number, and possibly the name, address, and telephone number of the bank listed on your charge card statement.

Payment

We accept Visa, MasterCard, Discover and Amex. Personal checks are also accepted; however, processing time will delay shipment by some 10 days. When using a credit card, please have the card in front of you since we will need all the information, including the name of the issuing bank. If the card holder's BILLING address differs from the shipping address, please be sure to specify both addresses and telephone numbers. For your protection, we thoroughly investigate the validity of all credit card purchases.

COD Orders

COD payments must be made in cashiers check or money order at the time of delivery. There is an additional of $9.00 fee per box for COD shipments. COD service is available only in the USA, via United Parcel Service (UPS).

Commercial Sales Purchase Orders

Written purchase orders will be accepted from city, state, and federal agencies, and, with prior approval of credit, from commercial organizations. HRO quotes, in most cases, prices that require payment on receipt of merchandise. You may find a surcharge for credit terms applied to your pricing. Please indicate that you require terms when calling for price quotes.

Delivery

In a Hurry? If you find it necessary to expedite shipments, UPS has Red Label (overnight), Blue Label (2nd-day) and Orange Label (3 day) services available at an extra cost. Please request charges for these services.

Truck Delivery. On day of delivery, if by truck, please be sure to have enough help, and/or proper equipment on hand for unloading merchandise. Truck drivers are NOT required to provide assistance. If you are not experienced at handling large, awkward items such as towers, antennas or amplifiers, please ask properly trained people to assist you.

Foreign Deliveries. We ship world-wide. Contact our stores, preferably by fax, with your needs. We can give you quotes and details for placing your foreign order. Payment methods include wire transfer direct to our bank as well as payment by VISA/MC charge cards or check drawn in US funds from a US bank. Shipments are made (depending on size) by UPS. Some orders to some foreign countries cannot be insured to full value.

Damaged Items

If hidden damage is noted, contact UPS as soon as possible. They will pickup. Once the item is received by HRO, a replacement will be sent.

TRUCK If there is damage or the shipment is short, it is the customer's responsibility to file the claim with the trucking company. At the time of receipt of item, it is recommended that you have the driver write "damaged" or indicate shortage on the bill of lading he gives to you. Be sure to have the same notation as well as driver's signature on his copy also.

MAIL. It is the customer's responsibility to file all loss or damage claims with the postal department.

Prices

Most prices shown in our catalog are suggested list price. In most cases we offer large discounts. Equipment manufacturers constantly change prices, offer specials or react to the Dollar/Yen exchange rates. Simply call one of our 800 numbers and our staff will be happy to quote you the current selling price of the item you are interested in. Prices are subject to change without notice or obligation to the customer. Great care is taken to insure accuracy in our catalog and on the Web pages.

Sorry we cannot honor typographical errors in the catalog or on the Web pages.

Software

Software is sold on a nonreturnable basis. Any software problems will be resolved under the terms of the manufacturer's warranty.

Lost Items

When your order is delivered, please carefully count items and if anything is missing, notify HRO at once.

Occasionally, cartons shipped at the same time will arrive at their destination two or three days apart.

If you notify HRO within 10 days, we will replace lost or damaged items after completion of proper documentation and acceptance by the shipping company.

New Equipment Returns

Products are not sold for evaluation. Under some circumstances (at the discretion of HRO) and with prior approval of the store of purchase, HRO will accept an item for return. Under most circumstances a 15% restocking fee and all freight charges will be assessed.

Your means of refund for returns will be the same as that used for your original payment except for cash, which will be refunded by check. HRO will make payment from it's corporate offices and this can take up to two weeks.

Defective merchandise may be returned within 10 days of the original purchase for exchange. Original receipt must accompany the return. Items returned for warranty replacement consideration must also include a completed, signed, "Warranty Replacement Certification Form". Customers who return equipment for replacement consideration without this form completed and signed cannot be considered for any possible warranty replacement, only warranty repair. No exceptions. Contact your salesman for details.

Manufacturer's New Equipment Warranties

Ham Radio Outlet supports all manufacturers' warranties. Actual warranty terms are included with most items within the shipping container. If needed, you may request from any of our locations a free manufacturer's copy of the written terms for any specific warranteed product. Please request by model number.

Ham Radio Outlet will, in many cases, provide in-store repairs; please contact the store of purchase for information. It will be necessary to provide us with the invoice number and purchase date, as most manufacturers need this information to process under their FREE warranty repair terms.

New Equipment Warranty Returns

When returning equipment for repair, please pack the item in original packing material or something similar to provide adequate protection during the shipping process. Note on box;"ATTENTION SERVICE". Include a copy of your purchase invoice, and a complete and detailed description of the problems. Without the invoice or a complete description, delays will be experienced in providing the proper service and returning the item to you. Be sure to insure the package for its replacement cost.

HRO will repair or replace the defective item at our option. If the item is found to be defective under the terms of the manufacturer's warranty, no charge will be made for service or return shipping within the Continental United States of America.

It is the customer's responsibility to ship all defective items to the service center for warranty repair.

International customers, please read international ordering information for details about warranties.

Problems

HRO prides itself in its ability to service the customer. If there is a problem please contact the manager of the store from which you purchased the merchandise. If for some reason, your problem cannot be corrected by that store manager, please feel free to call Ham Radio Outlet Corporate Headquarters at (925)831-1771 and explain the situation. At this point our national sales staff will see that your problem is corrected.

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