INTERNATIONAL ORDERING INFORMATION
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Special Note: Due to increased problems with regulatory agencies, security issues, and higher freight charges,
we recommend you contact any HRO store by FAX or e-mail for your international requirements.
The following concerns may impact items ordered from the USA. Please consider these before ordering.
* Some items cannot be rewired for 220/240VAC
* Most items sold in the USA market do not have, and cannot get CE approval. Items without CE approval may confiscated at Customs in your country.
* Warranty coverage for the majority of items we sell is valid in the USA only. Freight charges to send back the item, as well as to return it to you are the responsibility of the purchaser under terms of warranty. For heavy items it may make more sense to buy the item locally at higher cost.
* Some countries prohibit importation or have restrictions on items we sell. Please check with your customs officials before ordering.
General information
HRO ships most of our products to most locations in the world. Some countries have very restrictive paperwork and customs procedures and we cannot provide delivery service, and some items have US security restrictions. We will advise you if your delivery location cannot be accommodated. Processing of paperwork and special preparation for international shipments due to increased security concerns can result in delays in your shipment. Orders with more than one item must be consolidated at one location prior to shipment; this will take additional time to export your order. For items not normally listed in our database [special orders], additional delays will result; contact us for details.
Please note that international shipments require consolidation at one location and additional paperwork and clearances apply. Some countries have special import restrictions. We reserve the right to not ship to certain countries that have a record of rejecting shipments of electronic goods.
International Product Information
All items sold by HRO are factory new, any exceptions are to be noted to you before invoicing. Items
powered off of AC mains are typically configured for 110 VAC/60 Hz operation, and radios, antennas and accessories
are normally configured for the USA amateur band plans. Tone burst [NBFM equipment] may or may not be available for items you have ordered.
If you have other power or frequency requirements, please be sure to check specifications prior to ordering. Sorry, but equipment is typically set up for 110VAC operation. In most cases, we CANNOT get 220VAC chargers for handheld radios - most people use a step down transformer to allow 220VAC to be converted to 110VAC and then used with the charger we supply with handheld radios. Check radio specifications for tone burst capability, as most radios sold in the USA do NOT support tone burst. In most cases, we cannot perform modifications for other configurations: for those cases where possible, extra charges will apply to perform and work on the equipment.
While manufacturer coupons are normally available for all orders, any REBATES are usually for the USA market ONLY. These manufacturer rebates typically can be redeemed only for orders being sent to addresses in the USA.
If your country has requirements for Certification or Agency Approval such as CE approval please note that MOST items sold by HRO are intended for sale and use in the USA and will NOT have CE approval.
Items rejected at the destination country Customs facility for lack of agency approvals or Certification is not the fault of HRO - items confiscated or rejected and costs incurred due these approval or certification issues are not recoverable.
Certain items can be considered special order or special handling. These items may have long lead times or involve
special freight charges. We will notify you as to any particulars when this occurs.
How to Order On-Line
At this time, the International ordering section of the HRO web page is offline. Please call your orders into any HRO store location.
International Documentation Information
Important:
If Legalization Documentation or a Certificate of Origin is required to import items into your country additional
charges and delays will result. Please check with your government for more information. Government approvals may
delay shipment of your order.
Items sold by HRO are intended for and configured to US markets: We cannot get units that are marked as CE/SEMKO/VDE/BTI or any other non-US agency approval. Failure to have proper approvals at hand in Customs could result in the shipment being rejected or confiscated at the destination country's Customs. HRO cannot be held to account for shipments rejected, confiscated or any fees associated with Customs issues. Check with your local Customs people before placing any order for details and requirements. Frequency coverage, AC mains power supplies / chargers and certain attributes of gear sold may not be suitable for your area. Note that in most cases, 220VAC mains chargers for handheld radios are no longer available.
Expect delays and extra fees to be added to your invoice when requesting special chargers, power supplies or other international configuration of equipment.
Items are shipped for the full declared value of goods, and are fully insured. We cannot declare a lower value for customs purposes. If you have a tax exemption number or certificate be sure to tell us before we process your order so these details may be included with the shipment. All items sent internationally MUST be accurately
charged and indicated on the invoice, per US Commerce regulations. NO EXCEPTIONS. Items cannot be marked as a gift or as a used item in order to reduce customs charges.
Orders over a certain value [typically over $2500] require a Shipper's Export Declaration [SED], which will delay delivery and an additional processing fee must be added to your order. Legalization or SED processing charges run from $50 to $100 additional per order.
International Delivery Information
Please keep in mind that inexpensive large or heavy items may cost more to ship than the price of the item. Freight charges start at approx $55 for 1 pound items by UPS to favorable rate {Western EU} countries. In some cases, heavy items or items which have a large volume that are not expensive will cost more to ship than the item costs itself. A small additional charge is added to the freight charges to cover paperwork and handling.
Regardless of order size, a minimum of $75 for freight is required for all International Orders {except Canada}. Due to the large volume of Internet Orders, orders under $500 cannot be processed when submitted on-line: please contact any HRO location by FAX or phone if your international order is less than $500. It is recommended that you consolidate your order to minimize shipment costs. If you would like to get an estimate of freight charges, please see the following WEB page:
UPS Quick Cost Calculator
A service fee will have to be added for delivery into certain countries which require Legalization or other special services. These charges will NOT be reflected in the estimates listed on the WEB pages. HRO normally ships worldwide using UPS. Per US Customs and Dept of Commerce regulations shipment by all carriers MUST BE DOCUMENTED FOR THE FULL VALUE OF GOODS: there are NO EXCEPTIONS to this policy.
International Air shipment charges are based on weight and/or dimensions and value of the boxe(s).
For this reason, we may remove items you order from the original manufacturer's boxes and repack in smaller containers
to minimize the costs to you. This reboxing is done in a manner which will not compromise the safety of the shipped
product in any way.
Special delivery by sea freight / air courier for LARGE [hundred kilos or more] shipments can be arranged. Please note that these arrangements take additional time; many countries now require legalization paperwork for large shipments which must be pre-approved by your government before we can deliver. This method, while less expensive for larger shipments, does take longer and you must be prepared to pick up the items at your local International airport. Please specify which airport you wish delivery to. If you have a carrier you prefer to use we can provide for items to held for pickup in our store by your carrier.
Regardless of shipment method, additional fees or charges may be billed to you at the point of delivery. These can include taxes, customs clearance fees, paperwork and handling fees and inland freight. It is not possible to determine all of these charges in the USA.
Warning: Certain countries have tax rates approaching or exceeding 100% of the face value for electronic goods. Check with your government officials for tax rates prior to ordering.
Mail / Postal services = IMPORTANT INFORMATION
Serious worldwide delivery problems with all types of Postal delivery have forced us to stop using Mail delivery of any type for on-line international orders. The only exception to this is Canada, where Mail delivery is still OK.
Canadian customers are encouraged to use our 800#s, as they work in most parts of Canada to order.
If you have other power or frequency requirements, please be sure to check specifications prior to ordering. Sorry, but equipment is typically set up for 110VAC operation. In most cases, we CANNOT get 220VAC chargers for handheld radios - most people use a step down transformer to allow 220VAC to be converted to 110VAC and then used with the charger we supply with handheld radios. Check radio specifications for tone burst capability, as most radios sold in the USA do NOT support tone burst. In most cases, we cannot perform modifications for other configurations: for those cases where possible, extra charges will apply to perform and work on the equipment.
While manufacturer coupons are normally available for all orders, any REBATES are usually for the USA market ONLY. These manufacturer rebates typically can be redeemed only for orders being sent to addresses in the USA.
If your country has requirements for Certification or Agency Approval such as CE approval please note that MOST items sold by HRO are intended for sale and use in the USA and will NOT have CE approval.
Items rejected at the destination country Customs facility for lack of agency approvals or Certification is not the fault of HRO - items confiscated or rejected and costs incurred due these approval or certification issues are not recoverable.
Certain items can be considered special order or special handling. These items may have long lead times or involve special freight charges. We will notify you as to any particulars when this occurs.
How to Order On-Line
At this time, the International ordering section of the HRO web page is offline. Please call your orders into any HRO store location.
International Documentation Information
Important:
If Legalization Documentation or a Certificate of Origin is required to import items into your country additional
charges and delays will result. Please check with your government for more information. Government approvals may
delay shipment of your order.
Items sold by HRO are intended for and configured to US markets: We cannot get units that are marked as CE/SEMKO/VDE/BTI or any other non-US agency approval. Failure to have proper approvals at hand in Customs could result in the shipment being rejected or confiscated at the destination country's Customs. HRO cannot be held to account for shipments rejected, confiscated or any fees associated with Customs issues. Check with your local Customs people before placing any order for details and requirements. Frequency coverage, AC mains power supplies / chargers and certain attributes of gear sold may not be suitable for your area. Note that in most cases, 220VAC mains chargers for handheld radios are no longer available.
Expect delays and extra fees to be added to your invoice when requesting special chargers, power supplies or other international configuration of equipment.
Items are shipped for the full declared value of goods, and are fully insured. We cannot declare a lower value for customs purposes. If you have a tax exemption number or certificate be sure to tell us before we process your order so these details may be included with the shipment. All items sent internationally MUST be accurately
charged and indicated on the invoice, per US Commerce regulations. NO EXCEPTIONS. Items cannot be marked as a gift or as a used item in order to reduce customs charges.
Orders over a certain value [typically over $2500] require a Shipper's Export Declaration [SED], which will delay delivery and an additional processing fee must be added to your order. Legalization or SED processing charges run from $50 to $100 additional per order.
International Delivery Information
Please keep in mind that inexpensive large or heavy items may cost more to ship than the price of the item. Freight charges start at approx $55 for 1 pound items by UPS to favorable rate {Western EU} countries. In some cases, heavy items or items which have a large volume that are not expensive will cost more to ship than the item costs itself. A small additional charge is added to the freight charges to cover paperwork and handling.
Regardless of order size, a minimum of $75 for freight is required for all International Orders {except Canada}. Due to the large volume of Internet Orders, orders under $500 cannot be processed when submitted on-line: please contact any HRO location by FAX or phone if your international order is less than $500. It is recommended that you consolidate your order to minimize shipment costs. If you would like to get an estimate of freight charges, please see the following WEB page:
UPS Quick Cost Calculator
A service fee will have to be added for delivery into certain countries which require Legalization or other special services. These charges will NOT be reflected in the estimates listed on the WEB pages. HRO normally ships worldwide using UPS. Per US Customs and Dept of Commerce regulations shipment by all carriers MUST BE DOCUMENTED FOR THE FULL VALUE OF GOODS: there are NO EXCEPTIONS to this policy.
International Air shipment charges are based on weight and/or dimensions and value of the boxe(s).
For this reason, we may remove items you order from the original manufacturer's boxes and repack in smaller containers
to minimize the costs to you. This reboxing is done in a manner which will not compromise the safety of the shipped
product in any way.
Special delivery by sea freight / air courier for LARGE [hundred kilos or more] shipments can be arranged. Please note that these arrangements take additional time; many countries now require legalization paperwork for large shipments which must be pre-approved by your government before we can deliver. This method, while less expensive for larger shipments, does take longer and you must be prepared to pick up the items at your local International airport. Please specify which airport you wish delivery to. If you have a carrier you prefer to use we can provide for items to held for pickup in our store by your carrier.
Regardless of shipment method, additional fees or charges may be billed to you at the point of delivery. These can include taxes, customs clearance fees, paperwork and handling fees and inland freight. It is not possible to determine all of these charges in the USA.
Warning: Certain countries have tax rates approaching or exceeding 100% of the face value for electronic goods. Check with your government officials for tax rates prior to ordering.
Mail / Postal services = IMPORTANT INFORMATION
Serious worldwide delivery problems with all types of Postal delivery have forced us to stop using Mail delivery of any type for on-line international orders. The only exception to this is Canada, where Mail delivery is still OK.
Canadian customers are encouraged to use our 800#s, as they work in most parts of Canada to order.
Items sold by HRO are intended for and configured to US markets: We cannot get units that are marked as CE/SEMKO/VDE/BTI or any other non-US agency approval. Failure to have proper approvals at hand in Customs could result in the shipment being rejected or confiscated at the destination country's Customs. HRO cannot be held to account for shipments rejected, confiscated or any fees associated with Customs issues. Check with your local Customs people before placing any order for details and requirements. Frequency coverage, AC mains power supplies / chargers and certain attributes of gear sold may not be suitable for your area. Note that in most cases, 220VAC mains chargers for handheld radios are no longer available. Expect delays and extra fees to be added to your invoice when requesting special chargers, power supplies or other international configuration
Items are shipped for the full declared value of goods, and are fully insured. We cannot declare a lower value for customs purposes. If you have a tax exemption number or certificate be sure to tell us before we process your order so these details may be included with the shipment. All items sent internationally MUST be accurately charged and indicated on the invoice, per US Commerce regulations. NO EXCEPTIONS. Items cannot be marked as a gift or as a used item in order to reduce customs charges.
Orders over a certain value [typically over $2500] require a Shipper's Export Declaration [SED], which will delay delivery and an additional processing fee must be added to your order. Legalization or SED processing charges run from $50 to $100 additional per order.
Regardless of order size, a minimum of $75 for freight is required for all International Orders {except Canada}. Due to the large volume of Internet Orders, orders under $500 cannot be processed when submitted on-line: please contact any HRO location by FAX or phone if your international order is less than $500. It is recommended that you consolidate your order to minimize shipment costs. If you would like to get an estimate of freight charges, please see the following WEB page:
UPS Quick Cost Calculator
A service fee will have to be added for delivery into certain countries which require Legalization or other special services. These charges will NOT be reflected in the estimates listed on the WEB pages. HRO normally ships worldwide using UPS. Per US Customs and Dept of Commerce regulations shipment by all carriers MUST BE DOCUMENTED FOR THE FULL VALUE OF GOODS: there are NO EXCEPTIONS to this policy.
International Air shipment charges are based on weight and/or dimensions and value of the boxe(s). For this reason, we may remove items you order from the original manufacturer's boxes and repack in smaller containers to minimize the costs to you. This reboxing is done in a manner which will not compromise the safety of the shipped product in any way.
Special delivery by sea freight / air courier for LARGE [hundred kilos or more] shipments can be arranged. Please note that these arrangements take additional time; many countries now require legalization paperwork for large shipments which must be pre-approved by your government before we can deliver. This method, while less expensive for larger shipments, does take longer and you must be prepared to pick up the items at your local International airport. Please specify which airport you wish delivery to. If you have a carrier you prefer to use we can provide for items to held for pickup in our store by your carrier.
Regardless of shipment method, additional fees or charges may be billed to you at the point of delivery. These can include taxes, customs clearance fees, paperwork and handling fees and inland freight. It is not possible to determine all of these charges in the USA.
Warning: Certain countries have tax rates approaching or exceeding 100% of the face value for electronic goods. Check with your government officials for tax rates prior to ordering.
Mail / Postal services = IMPORTANT INFORMATION
Serious worldwide delivery problems with all types of Postal delivery have forced us to stop using Mail delivery of any type for on-line international orders. The only exception to this is Canada, where Mail delivery is still OK.
Canadian customers are encouraged to use our 800#s, as they work in most parts of Canada to order.
International Warranty information
Warranty service for items we sell is available in the USA only, unless otherwise noted. It is your responsibility to pay freight for returned items to the USA and back to you for desired warranty coverage. Items returned for service must
state "returned goods for repair" on the return air waybill or US import customs duties apply and will be
added to your bill. See our Help Page for more
info about returning items.
International Credit Card Payment Information
This information applies to purchases made with a credit card issued outside the USA, or if you are requesting delivery
of the items outside the USA.
Effective immediately, new customers must provide payment by wire transfer or US funds drawn on a US bank
If you have done business with HRO previously, we may be able to accept payment by credit card: please indicate by quoting an invoice number or an account you have with HRO.
For previous HRO customers, payment by VISA, MasterCard, Discover or American Express {AMEX} may be accepted.
Processing of your order is contingent upon approval of the transaction by your credit card company. As some international credit cards have daily limits, this may delay processing of your order until the transaction can be charged in full.
We may require that you send by fax, post or e-mail attachment a Photostat of your credit
card [front and back of card] along with a Photostat of your credit card billing statement. The billing statement
must clearly show the issuing bank's address, your billing address and the credit card number. Please hand write or
type your credit card number and expiration date, and your signature authorizing this transaction if you are faxing
or sending JPG/GIF. We reserve the right to hold credit card orders until a readable copy of this information is received.
Please note that HRO reserves the right to not process orders if the delivery point is not your billing address for
your credit card, and delivery to an alternate address may need to be approved by your credit card company in some
cases. For delivery to some countries payment is available only by way of wire transfer. Orders are typically processed when you send your information, so your credit card will be charged at that time: however, shipment cannot occur until the verification process is complete and all international paperwork approvals are done.
The verification process is required normally only for your initial order, after which you are entered into our customer
database, however verification of your credit information may be requested upon subsequent orders. Use of credit card
is contingent upon bank and security approvals. Security approvals for some international transactions by credit card may require a written authorization from the issuing bank - extra fees will apply for this service.
- OR -
Payment can be mailed to the store, using Postal Money Orders or drafts. Funds will be subject to verification; orders will be released once funds have cleared into our account.
Note that funds MUST be payable to HRO in $USD [US dollars], drawn on a US bank.
We do not accept payment by Western Union or other like services.
We do not accept PayPal for international orders at this time.
It is recommended that you certify/insure all transfers of funds in full. HRO is not responsible for lost money in
transit by post. Do not send currency by Post.
- OR -
We recommend payment by wire transfer.
Payment by $USD [US dollars] can be accomplished by way of wire transfer. Transfers can take 5 business days or longer to clear, so please be sure to include this in your planning.
It is mandatory that you notify us when sending a wire transfer. HRO cannot be held
repsonsible for transfer of funds unless you notify us in advance of the transfer.
Remember that a daytime contact name and phone number MUST be included with all international orders so that the shipping agent can contact you.
Please be sure to include correct delivery information, with postal code if available.
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